Need priorities?
The UX Audit reviews one critical flow in two weeks, with a walkthrough on day 10 and one round of follow-up questions.
See the audit schedule
How we work
How we work, fromscope to handover
A defined scope, agreed review points and a clear handover, all confirmed in writing before work begins. Every engagement is led by our founder, Marian Cozma.
The process
Four stages, adaptedto each engagement
The same four stages run through every engagement, scaled to its size. If new evidence changes the picture, we revisit earlier decisions with you.
- 01
Discover
We review the product, available evidence and business context. We separate what is known about the experience from what still needs research.
The outcomeAn agreed focus and a clear account of the available evidence.
Activities & your input
What we do
- Agree the task, user role and review boundary
- Review the product and agreed existing evidence
- Identify constraints, assumptions and open questions
What we need from your team
Access to the product, relevant evidence and the people closest to the problem.
- 02
Define
We agree the problem to address, make the trade-offs visible and define what the engagement needs to deliver.
The outcomeA focused brief, agreed priorities and a clear plan for the next stage.
Activities & your input
What we do
- Frame the product or service opportunity
- Prioritise with product, design and engineering
- Agree scope, success criteria and review points
What we need from your team
Business priorities, technical constraints and an accountable decision-maker.
- 03
Design
We make the recommendations tangible: two or three design directions for an audit, or detailed flows and a clickable prototype for Complex Workflow Design.
The outcomeThe agreed design directions or prototype, with the reasoning behind the decisions.
Activities & your input
What we do
- Explore improvements to the agreed journey
- Create focused directions or detailed screens, as scoped
- Review with your team; test with users where agreed
What we need from your team
Timely feedback, product expertise and access to users where research is included.
- 04
Deliver
Your team receives the agreed work and the reasoning behind it. An audit ends with findings and a walkthrough; Complex Workflow Design includes the detail needed to plan implementation.
The outcomeThe agreed findings or design files, a walkthrough and practical next-step recommendations.
Activities & your input
What we do
- Deliver the agreed review pack or design files
- Explain the recommendations, assumptions and next decisions
- Provide clarification or implementation reviews within the agreed scope
What we need from your team
Delivery ownership, engineering collaboration and a plan to learn after launch.
How long things take
How long eachservice takes
Working days throughout. The clock starts once the scope is agreed and we have access.
| Service | Duration | Schedule | You receive |
|---|---|---|---|
| UX Audit | Two weeks | Day 1 scope · Days 2–8 review · Day 10 walkthrough | Annotated review, prioritised fix list, two or three design directions, walkthrough and one round of follow-up questions |
| Complex Workflow Design | Five weeks | Week 1 map · Weeks 2–3 design · Weeks 4–5 prototype and handover | Workflow map, 8–12 screens with every state, clickable prototype, reusable components, engineering handover |
| Design Leadership | Monthly | Week 1 understand · Weeks 2–4 review and coach · Month-end recap | Priority map, weekly reviews, written feedback within one working day, decision log, coaching |
| Digital Foundations | Planned to your launch | Brief · Identity · Website · Launch | Logo and brand essentials, website, LinkedIn and Google presence, handover |
Choose the work your team needs
Ready to design?
If the problem is already understood, start with Complex Workflow Design. An audit isn’t a prerequisite.
See workflow designThe working relationship
How we workwith your team
The scope changes with the engagement. The way we work with you doesn’t.
A written agreement
The workflow, deliverables, review points, timing, fee and who decides on your side, agreed in writing. Research, development and ongoing support are scoped explicitly.
Structured communication
Live sessions are booked in advance. Between them you get written feedback, usually within one working day, and short recorded walkthroughs, so nothing waits on a meeting.
A documented handover
You receive the agreed files and guidance, with a walkthrough and a record of the decisions, so the reasoning stays with your team.
Your next step
Talk to us aboutyour project
Tell us what your team needs to improve, or what you’re launching. We’ll recommend the right scope and starting point.
Scope, deliverables and timing agreed in writing before any work starts.